AI for World-Class Support Operations, with Ryan Wang of Assembled

https://codestory.co/podcast/e22-ryan-wang-assembled/

While at Stripe, back when it was an 80 person company, Ryan noticed people doing support tickets on their own. After he spent some time there, he and his now co-founder started to tinker in machine learning for support. As he made progress, a leader pointed out that the real problem was around workforce management.